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The quality policy is based on our commitment to the following beliefs and values which are fundamental to the way in which we conduct our business:-
> Our livelihood depends upon satisfied customers. A belief that meeting or exceeding our customers expectation is critical to the future success of the business.
> Ethical conduct at all times. A commitment to act with honesty, integrity and professionalism in all aspects of our business.
> Teamwork and participation. A belief that improved performance comes through working together towards the achievement of common goals and objectives.
> The definition of quality is "conformance to requirement", having understood very carefully the expectations and needs of our customer. And "dependability", on time every time.
> The system of quality management concentrates on prevention, getting things "right first time" as a result of advanced planning and preparation. Each failure or concern shall be viewed as an opportunity for learning and improvement.
> The measurement of quality is the cost of nonconformity.
> The measurement of customer satisfaction will be viewed by the level of customer concerns, and by our benchmark performance relative to our competitors.
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HOUSINGS
